Return and Refund Policy
Last updated: 01 January 2024
Thank you for shopping at Crypto Miner Shop. We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
Our Return and Refund Policy covers the following:
30-Day Return Window: You have 30 days from the date of purchase to return an item for a refund or exchange and 33 days if the return period falls during a National Holiday. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return: To initiate a return, please contact our customer service team at contact@crypto-miner-shop.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process. The return label will be found inside the box.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure that we receive your return.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds:
- If your return is approved, a refund will be processed to your original method of payment within 7days.
Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@crypto-miner-shop.com
Exchanges
If you need to exchange an item, please contact our customer service team at contact@crypto-miner-shop.com for assistance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Our return and refund policies are applicable to the following countries where we offer shipping services:
- South Africa
- United States
- Thailand
- Sweden
- Portugal
- Poland
- Norway
- Netherlands
- Malaysia
- Mexico
- India
- Italy
- Ireland
- Greece
- United Kingdom
- France
- Finland
- Spain
- Denmark
- Germany
- Colombia
- Switzerland
- Canada
- Brazil
- Belgium
- Australia
- Austria
- United Arab Emirates
For customers located in these countries, our policies ensure a seamless and transparent process for returns and refunds, providing you with peace of mind when making a purchase.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at contact@crypto-miner-shop.com
Crypto Miner Shop
Address: 727 South Brea Canyon Road, Walnut, CA 91789, United States
Opening Hours
Monday – Friday 8:00 AM to 5:00 PM
Saturday: 8:00 AM to 6:00 PM
Sunday: Closed
E-mail: contact@crypto-miner-shop.com
Phone: +1(657) 224-3173