Refund & Returns Policy

1. Return Window & Eligibility

You have [30] days from the delivery date to request a return on eligible items — no “all sales final” fine print, no gotchas. To qualify for a full refund, items must be:

• New and unused — never powered on, never installed, with all original packaging, accessories and documentation included.
• In resalable condition — no scratches, removed seals, missing parts or signs of operation.

Used or opened units: miners that have been powered on or operated may be returned within the same window but are subject to a restocking fee of [0–15% — CONFIRM], deducted from the refund to cover testing and repackaging. Units returned damaged through customer misuse are not eligible for refund.

Change-of-mind returns are accepted on eligible items, but return shipping costs are the customer’s responsibility. If we made the error (wrong item, defective unit), we cover return shipping in full.

2. DOA — Defective on Arrival

Mining hardware is precision equipment, and we test before dispatch — but if your unit arrives dead or fails on first power-up, you get a free replacement or a full refund, your choice. Report the issue within [7] days of delivery:

Please never ship anything back without an RMA number — unauthorized returns can’t be matched to your order and may be refused.

3. Warranty Claims

Every ASIC miner we sell is covered by a [180]-day warranty from the delivery date. If a covered fault develops during the warranty period, we repair or replace the unit (or refund if neither is possible). Start a claim the same way as a DOA report — contact us with your order number and evidence.

4. Refund Methods & Timing

Once your return arrives at our facility, we inspect it and email you the outcome within [2–3 business days — CONFIRM]. Approved refunds are issued within [5–10] business days of inspection.

• Card / bank payments: refunded to the original payment method.
• Cryptocurrency payments: refunded at [the USD value of the order at the purchase date / the original crypto amount — CONFIRM ONE]. Because crypto prices move, this must be stated clearly so there are no surprises either way.

Original shipping costs are refunded only when the return is due to our error or a defective unit. You’ll receive an email confirmation the moment your refund is issued, with a reference number you can quote to your bank if the funds take a few days to appear. Card providers and banks control how quickly refunds post to your account — typically 3–5 additional business days.

5. Non-Returnable Items

For security and hygiene reasons, the following cannot be returned unless defective on arrival:

• Hardware wallets with revealed or used recovery seeds — for your security, never send us a seed phrase; we will never ask for one
• Special-order, batch or pre-order units after the confirmed batch date
• Gift cards and digital products
• Items marked “final sale” or “clearance” at time of purchase

6. How to Start a Return

Wondering about delivery times or tracking first? See our Shipping Policy or the FAQ.